RULES FOR PROVIDING HOTEL SERVICES AND ACCOMMODATION (FURTHER RULES)
In these Rules, the terms are used in the following sense:
Hotel & ndash; Tyachiv Hotel, designed for temporary residence of citizens regardless of their place of permanent residence and registration.
Guest is an individual who purchases, orders, uses, or intends to purchase or order hotel services.
Customer - a natural or legal person, including a business entity (tour operator, travel agent), which enters into an agreement with the Hotel on the provision of hotel services on behalf and for the benefit of the Guest and makes payment or provides guarantees for payment under this agreement.
Hotel Services - Hotel activities for the Guest by providing Rooms for temporary accommodation, as well as other activities related to accommodation and temporary accommodation. Hotel services consist of basic and additional services provided to the Guest during accommodation and accommodation in the Hotel.
Basic Services - The amount of Hotel services included in the Room Rate and provided to the Guest.
Additional services - the scope of the Hotel's services, which do not belong to the main services of the Hotel, are ordered and paid for separately by the Guest.
Room is a separate furnished room consisting of one or more rooms equipped for temporary residence.
Place (extra bed, bed-place) - part of the room Rooms with bed, bed linen, towels and other equipment according to the category of the Hotel, designed and suitable for living one person.
Reservation (order) - the process of ordering by the Customer of the main and / or additional Hotel services to a certain extent in order to use them in due time by a specific Guest or group of Guests. >
Guaranteed booking - A reservation guaranteed for prepayment.
Non-guaranteed booking - Ordering services without prepayment. All non-guaranteed bookings are valid until 18:00 the day before arrival at the hotel. The hotel reserves the right to cancel non-guaranteed bookings in case of late payment. Accommodation in the Hotel of Guests with Non-Guaranteed Reservations is subject to availability and in the order of the general queue (on the principle of & laquo; First arrived - First settled & raquo;).
Confirmation of booked services - the Hotel agrees to perform the ordered list of basic and additional services as requested.
Refusal to book services - Hotel refusal to book basic and / or additional services of the Hotel.
Cancellation - Customer's refusal of booked services.
Non-arrival - the actual non-arrival of the Guest, a group of Guests at the Hotel on the day of arrival.
Check-in date is the date of arrival of the Guest at the Hotel.
Check-out date is the date of departure of the Guest from the Hotel.
Early check-in - Guest check-in until 14:00 Check-in date.
Late Check-Out - Guest is leaving the Hotel after Check-in on the day of departure.
Tariff / price list / price list of the Hotel - a document containing the prices and tariffs that are valid in the Hotel.
Estimated time (estimated time) & ndash; 12:00 Departure dates. Upon arrival Check-in time The guest must vacate the hotel room and make a full payment to the Hotel for the services received.
Penalty - penalties paid by the contracting party in case of violation of the requirements stipulated by the contract or applicable law.
Site is the official site of the Hotel with the domain name & lt; tyachiv-hotel.com.ua & gt ;, without limiting the level of hierarchy.
Tourist tax is a local tax that is credited to the local budget.
The rate of tourist tax is set by the decision of the relevant village, town, city council or council of the united territorial community, for each day of temporary accommodation in a place of residence (overnight stay) of up to 0.5% - for residents (domestic tourism) and up to 5% - for non-residents (inbound tourism) from the amount of the minimum wage established by law on January 1 of the reporting year, for one person for one day of temporary accommodation.
Payers of the tourist tax are citizens of Ukraine, foreigners, as well as stateless persons who arrive on the territory of the administrative-territorial unit where the decision of the village, settlement, city council or council of the united territorial community on the establishment of the tourist tax and temporarily are accommodated in places of residence (overnight stays).
Terms of exemption from tourist tax:
the presence of an order for a business trip at the Guest upon arrival and / or providing a scanned copy when booking. In order for the tourist tax not to be included in the bill when booking by cashless payment, it is necessary that a scanned copy of the travel order be sent to the reservation department together with the booking application, otherwise the tourist tax will be included in the bill;
the status of a disabled person, a disabled child, which is confirmed by relevant documents;
availability of war veteran status, confirmed by relevant documents (including anti-terrorist operation participants);
the status of a participant in the liquidation of the consequences of the Chernobyl accident, which is confirmed by the relevant documents;
the guest has a permit (courses) in sanatoriums and boarding houses;
permanent residence of the Guest, including on the terms of lease agreements, in the village, town or city, the councils of which set the tourist tax;
Guest age up to 18.
1. GENERAL PROVISIONS
1.1. These Rules regulate the basic requirements for the use of services of the Hotel operating in Ukraine in the field of temporary accommodation services (provision of hotel services) to guests, regulate the relationship between guests, customers and the hotel that is the provider of these services.
1.2. The business activity of the Hotel is regulated by the current legislation of Ukraine. In its activity the Hotel is guided, in particular, by "Rules of use of hotels and similar means of accommodation and rendering of hotel services", approved by the order of the State tourist administration of Ukraine from 16.03.2004 № 19 and internal rules.
2. ACCOMMODATION PROCEDURE
2.1. Number (place) is provided to the Guest upon presentation of a passport or other identity document (passport of a citizen of Ukraine, passport of a citizen of Ukraine for travel abroad, diplomatic or service passport, seafarer's identity card, crew member's identity card, residence permit of a person who resides in Ukraine but is not a citizen of Ukraine, a national passport of a foreigner or a document replacing him, and a visa for the right to stay in Ukraine (unless otherwise provided by current bilateral agreements), birth certificate of minors under 16, driver's license , for the military - an identity card or military card, a certificate issued at the place of work of the consumer, etc.), and filling out a questionnaire (registration card) of the Guest.
2.2. If there are free seats and at the request of the Customer, the Guest can be provided with a Room for two or more seats with full payment of the cost of the Room according to the established Hotel Tariffs for accommodation of two or more persons in the Room.
2.3. After completing the documents for accommodation and payment of the cost of living in the Room, the Guest is issued a document confirming payment for the Room and the key to the Room.
2.4. Documents (passports or other documents), cash of any country, jewelry, etc. are not accepted by the Hotel as collateral.
3. ARRIVAL, DEPARTURE, ACCOMMODATION
The hotel is open 24 hours a day. Check-in time is 14:00, check-in time is 12:00. Payment is due for the day of stay according to the estimated time.
For stays of less than 24 hours, payment will be made for the full estimated day according to the set check-in time and estimated time.
In case of early departure due to reduction of the period of stay in the Hotel compared to the booked period of stay, the Guest undertakes to notify the Hotel of such reduction of the period of stay per day and to pay the Penalty for the day of stay and pay for the actual services provided. .
Early check-in from 00:00 until 06:00 is subject to a surcharge of 100% of the room rate (breakfast included).
Early check-in from 06:00 until 14:00 is subject to a surcharge of 50% of the room rate (breakfast included).
Late check-out from 13:00 until 23:00 is subject to a surcharge of 10% of the room stay per hour.
Children up to and including 5 years old are accommodated free of charge (without extra bed). All children over 5 years of age and adults are charged an extra bed and children up to 5 years of age will be charged according to the Hotel Price List. The cost can be found by contacting the Hotel or the central booking department, as well as through the booking module on the Site.
The hotel has the right to deny the Guest accommodation in the following cases
The Guest has no documents, or the documents are invalid or expired, there is a suspicion that the documents are fake;
The guest has an untidy, dirty appearance, he is intoxicated, behaves inappropriately, aggressively;
The guest refuses to follow the rules of staying in the Hotel;
The guest has been added to the guest list;
the Guest has weapons, special means, ammunition and ammunition for them;
in other cases provided by the legislation of Ukraine.
In disputes, the issue is resolved by the hotel administration.
4. PROCEDURE FOR BOOKING ROOMS, CANCELLATION OF BOOKING AND PAYMENT OF HOTEL AMBASSADOR
4.1. Room Reservations:
The hotel administration has the right to enter into contracts for the reservation of rooms. If Rooms are available, the administration accepts booking requests from legal entities and individuals.
The hotel has the right to enter into an agreement with the Customer for the reservation of rooms by signing it by two parties, as well as by accepting a booking request by mail, telephone or other means (e-mail, including facsimile), which allows you to authentically applications to the Customer. The contract is considered concluded only in case of written acceptance by the Hotel of the booking request sent to it.
Applications for booking rooms in the Hotel for accommodation of individual tourists, citizens and groups are submitted by the Customer within the period specified by the hotel administration, in accordance with the contract. Payment is due upon arrival or prior to arrival. Payment can be made in cash, credit card, etc.
Reservations are considered non-guaranteed without payment. To make a reservation guaranteed, the Guest must make a subscription. It is possible to make a subscription on the Site or in another way by prior arrangement with the Hotel.
Reservations are considered non-guaranteed without payment. To make the reservation guaranteed, the Guest must subscribe.
Non-guaranteed bookings are valid until 18:00 the day before arrival at the hotel. The hotel reserves the right to cancel non-guaranteed bookings in case of late payment. Accommodation in the Hotel of Guests with Non-Guaranteed Reservations is subject to availability and in the order of the general queue (on the principle of & laquo; First arrived - First settled & raquo;).
The customer can confirm the reservation (thus giving him the status of Guaranteed Reservation) by subscribing with a bank card in the amount of:
100% of the booking price and tourist tax rate - for one-day bookings;
The cost of one night's accommodation (partial subscription), or 100% of the booking price (full subscription) and the tourist tax rate - for bookings of more than one day.
If the Customer does not check into the Hotel or cancels the reservation later than 24 hours before the Arrival Date, the amount of the partial subscription will not be refunded and will be considered a Penalty charged in favor of the Hotel.
By confirming the reservation of the Hotel Room, the Guest accepts and agrees to the above conditions, including the cancellation policy and the rules that apply in case of non-arrival.
If canceled up to 24 hours before date of arrival, no fee will be canceled. Cancellations can be made by phone or email listed on the Hotel's website.
If the Customer does not check into the Hotel or cancels the reservation later than 24 hours before the Date of arrival at the Hotel, the subscription amount is non-refundable and is considered a Penalty charged in favor of the Hotel.
If the reservation is canceled 15 days before 14:00, the date of arrival is free of charge.
If the reservation is canceled less than 15 days before 14:00, the date of arrival is a penalty of 2 (two) first nights (partial subscription).
All prices for Hotel services are indicated in hryvnias. Payment for accommodation is made in hryvnias. The hotel accepts cash, bank transfer or bank cards: Visa, Mastercard and American Express. The room rate does not include tourist tax imposed by the city administration of Ukraine. Tourist tax is paid separately.
5. RIGHTS AND RESPONSIBILITIES OF GUESTS ACCOMMODATING IN THE HOTEL
Guests staying at the hotel are required to comply with these Rules, fire safety rules, as well as other regulations and legislation of Ukraine.
5.1. Guests staying at the Hotel are not allowed:
Enter and store in the Numbers substances, materials and objects that are dangerous to the life and health of citizens and the preservation of property;
Leave strangers in the room (persons who did not fill in and sign the guest's registration card), as well as give them the keys to the room;
Smoking of tobacco products, electronic cigarettes and hookahs throughout the Hotel (in rooms, corridors, halls and restaurants, etc.). Smoking is allowed only in a designated area. For smoking in forbidden places, the Guest undertakes to pay a Penalty of 50% of the cost of the Room per night for each violation.
Remove utensils, cutlery, food and beverages from the restaurant without prior agreement with the restaurant administration;
Use electric heaters that are not included in the Number;
Use Hotel and Room equipment for other purposes;
Disturb the guests after 22:00 pm and 8:00 am;
Bring and store firearms, gas, pneumatic and other weapons, special equipment, ammunition, devices and ammunition for them on the territory of the Hotel.
If the Guest has weapons, special equipment, ammunition and ammunition for them, the Hotel has the right to refuse accommodation.
5.2. Rights and Responsibilities of Guests:
The guest has the right to invite visitors to his room from 07:00 to 23:00. If the visitor stays in the Room after 23:00, the Guest must pay the difference between double and single accommodation if the Guest paid only for single accommodation. If two guests have already been registered in the Room, there is a charge for accommodating adults in an extra room in the Room according to the Hotel's price list. The price can be found by contacting the Hotel or the central booking department, as well as through the booking module on the Hotel's website;
The guest is obliged to indemnify the Hotel in case of loss or damage to the property of the Hotel, and is also responsible for violations caused by the invited persons (visitors). The amount of damage is determined by the hotel administration. Losses are reimbursed by the Guest in full, in the amount covering the actual losses of the Hotel on the basis of the Act of material damage, within five banking days from the date of the said Act;
It is not recommended to leave money and jewelry in the Room. The hotel is responsible for the loss of money, other valuables (securities, jewelry) only if they have been separately transferred to the Hotel for storage (located in a storage room or storage room, this category does not include safes located in the rooms ).
5.3. Rules for living with animals:
Only small non-fighting dogs are allowed to stay with the hotel. The hotel reserves the right to refuse to accommodate a guest with a pet;
Pet stay in the Hotel is allowed in a maximum of two in one Room. The cost of living for each animal is 50% of the cost of 1 day of stay (regardless of the length of stay of the Guest). Guests arriving at the Hotel with Animals must have an animal passport and a certificate from a veterinarian with a note of all vaccinations given to the animal.
5.4. How to use conference rooms
Conference rooms can be used by Customers, Guests, as well as third parties (all together or each separately - the User).
Upon written order of the User, the Hotel may provide technical time, not more than 30 minutes before the start of the event, which is defined as the time required to prepare for the event and 30 minutes - after its completion.
Placement of any advertising materials on the walls, furniture of the Hotel without prior agreement with the Hotel is strictly prohibited.
Damages caused by the User or participants of the User's activities due to damage, loss, damage to the property of the Hotel are reimbursed by the User in full, in the amount covering the actual losses of the Hotel on the basis of the Act of material damage, within five bank days from the moment of drawing up of the specified Act.
The user is not allowed to use the conference room for purposes other than those specified in the written order.
5.5. Guests are entitled to:
if they find deficiencies in the service provided
require the elimination of deficiencies within the period specified by the legislation of Ukraine and other regulations;
terminate the contract and claim damages if the service is not previously remedied.